First of all, have you checked where your order is thanks to the tracking number of your shipment? You can find this tracking number in your client space on our website. Your package is probably on its way.
If the tracking is not clear (impossible to know where it is or no recent update of the tracking for example), do not hesitate to write to us via our contact form, select the following category and fill in the form with the requested information (order number or email corresponding to your customer account), so that we can help you! 💌