If you have received this message, then your order has not been registered.
Most of the time this means that the payment did not reach us, so you can place your order again.
You can still wait a few hours or days (depending on your bank) to check that the transaction does not appear.
☞ If the debit has occurred, please contact us at firstname.lastname@example.org so we can check together
☞ If the debit did not occur, you can now place the order again
If you need more information, please feel free to write to us via our contact form so that we can help you! 💌